Customer and organization accounts
An individual account differs from a business account with invitations, several roles and shared records. Describe who may act for each customer and which records each role can use.
Cost and scope
Look beyond the number of screens.
A useful estimate explains the account rules, customer task and operating work behind the interface.
Faith Forge Labs ยท Reviewed October 16, 2026
The task and its exceptions
List the ordinary sequence and the points where information is missing, a job is delayed or someone changes their decision. Staff correction tools and useful failure states are work, even when they do not appear in a marketing demo.
Billing and connected providers
Clarify trials, plans, failed payments, cancellations and access after a subscription changes. Include provider subscriptions, test availability and the handling of delayed or repeated notifications.
Existing data and code
A prototype may need an assessment before it can support customers. Imports may need cleanup and repeated rehearsals. Ask for these uncertainties and their stopping points to be separate from the planned feature build.
Operating costs after launch
Include hosting, storage, email, monitoring, support and any usage-based services. If AI is included, identify the permitted data, expected usage range, review step and fallback rather than treating it as an unlimited fixed-cost feature.
Compare phases on the same assumptions
Each phase should name the useful result, tests, exclusions and review decision. A lower initial price may leave substantial account or support work until later.